Privacy Policy | Cortex Health
Your privacy and the security of your personal information are our highest priorities.
Cortex Health ("we," "our," or "us") operates as a licensed addiction treatment facility located at 42100 Blacow Rd, Fremont, CA 94538. We are committed to protecting the privacy and confidentiality of all individuals who visit our website, contact our facility, or receive treatment at Cortex Health. This Privacy Policy describes how we collect, use, share, and protect your personal information.
By using our website at cortexhealth.website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.
1. Information We Collect
We may collect the following categories of personal information when you interact with Cortex Health or our website:
- Contact Information: Name, phone number, email address, and mailing address when you contact us, submit a form, or request information about our programs.
- Health Information: General information about substance use, treatment history, or mental health that you voluntarily share when inquiring about treatment. This information is protected under HIPAA (see Section 6).
- Insurance Information: Health insurance details provided for insurance verification purposes during the admissions process.
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.
- Communication Records: Records of phone calls, emails, or live chat sessions conducted with our staff.
2. How We Use Your Information
Cortex Health uses the information we collect for the following purposes:
- To respond to your inquiries and provide information about our addiction treatment programs and services.
- To verify insurance coverage and facilitate the admissions process.
- To provide, administer, and improve our treatment services and programs.
- To communicate with you about your treatment, recovery resources, and aftercare options.
- To send administrative communications, appointment reminders, and important notices.
- To analyze website usage and improve the functionality and content of our website.
- To comply with applicable laws, regulations, and licensing requirements.
- To protect the safety and security of our patients, staff, and facility.
3. Information Sharing
Cortex Health does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- Treatment Providers: With licensed healthcare providers directly involved in your care, in accordance with applicable law and with your consent where required.
- Insurance Companies: With your health insurance carrier for the purpose of verifying coverage and processing claims related to your treatment.
- Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or government regulation, or when necessary to protect the safety of our patients or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
All information sharing is conducted in compliance with applicable federal and California state privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) and the California Consumer Privacy Act (CCPA).
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The types of cookies we may use include:
- Essential Cookies: Necessary for the basic operation of our website and cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website, such as pages visited and time spent. We use this data to improve our website.
- Functional Cookies: Remember your preferences and settings to enhance your experience on return visits.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies. We do not use cookies to collect personal health information.
5. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- Right to Access: The right to request access to the personal information we hold about you.
- Right to Correction: The right to request that we correct inaccurate or incomplete personal information.
- Right to Deletion: The right to request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: California residents have the right to opt out of the sale of personal information. We do not sell personal information.
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us at [email protected] or call (209) 436-1409. We will respond to your request within 45 days as required by law.
6. HIPAA Notice & Protected Health Information
Cortex Health is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We are required by law to maintain the privacy of Protected Health Information (PHI) and to provide individuals with notice of our legal duties and privacy practices with respect to PHI.
What is PHI? Protected Health Information includes any individually identifiable health information that relates to your past, present, or future physical or mental health condition, the provision of healthcare, or payment for healthcare services.
How We Use and Disclose PHI: We use and disclose PHI only as permitted or required by HIPAA, including for treatment purposes, payment of healthcare services, and healthcare operations. We obtain your written authorization for other uses and disclosures not permitted by law.
Your HIPAA Rights include:
- The right to access and obtain a copy of your health records.
- The right to request amendments to your health records.
- The right to receive an accounting of disclosures of your PHI.
- The right to request restrictions on how we use or disclose your PHI.
- The right to receive confidential communications from us at a location of your choosing.
- The right to file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
We will not retaliate against you for filing a complaint. For a complete copy of our HIPAA Notice of Privacy Practices, please contact our facility directly at (209) 436-1409 or email [email protected].
7. Contact for Privacy Inquiries
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information has been handled, please contact our Privacy Officer:
[email protected] (209) 436-1409Cortex Health
42100 Blacow Rd
Fremont, CA 94538
This Privacy Policy was last updated on February 1, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.