Start Your Recovery

Begin Your Recovery Journey

Cortex Health | Fremont, CA — Call (209) 436-1409 for a free, confidential assessment. Same-day admission available.

Admissions Process

Getting Started Is Simple

Our compassionate admissions team is here to guide you through every step. Most patients are admitted within 24 hours of their initial call.

1

Initial Call

Call (209) 436-1409 anytime. Our admissions counselors are available 24/7 to answer your questions and begin the intake process.

2

Assessment

A clinical professional conducts a confidential assessment of your medical history, substance use, and mental health needs to recommend the right level of care.

3

Insurance Verification

Our billing team verifies your insurance benefits in real time. We accept most major insurance plans and will walk you through your coverage clearly.

4

Admission

Once approved, you’ll receive arrival instructions. Our staff will greet you at our Fremont facility and guide you through orientation.

What to Expect

Your First Days at Cortex Health

The First Call

When you call us, you’ll speak with a real person — not an automated system. Our admissions counselors are trained clinicians who will listen to your situation with empathy and without judgment.

Expect the call to take about 15–20 minutes. We’ll ask about your substance use, medical history, and insurance, then explain your treatment options clearly.

Everything discussed is completely confidential. You’re under no obligation to commit during the call.

Timeline

  • Initial call: 15–20 minutes
  • Assessment: same day or next day
  • Insurance verification: 1–2 hours
  • Admission: same day in most cases

What to Bring

Please pack lightly. Our facility provides most essentials.

  • Government-issued photo ID
  • Insurance card
  • 7–10 days of comfortable clothing
  • Personal hygiene items (no aerosols)
  • Prescription medications in original bottles
  • Books, journals, hobby materials
  • Photos of loved ones
  • List of important phone numbers

Please do not bring: alcohol or drugs, weapons, valuables or excess cash, or unprescribed medications.

For Families

Helping a Loved One Get Treatment

Watching someone you love struggle with addiction is one of the hardest experiences imaginable. Here’s how you can help.

How to Start the Conversation

Choose a calm, private moment when your loved one is sober. Use “I” statements to express concern without blame. Have information about treatment ready — you can call us on their behalf first.

  • Express love and concern, not anger
  • Avoid ultimatums in early conversations
  • Set healthy boundaries for yourself
  • Seek support through Al-Anon or counseling

Family Involvement in Treatment

Family support is a key part of lasting recovery. We offer scheduled family visits on weekends, family therapy sessions, and educational programming to help your family heal together.

  • Scheduled weekend family visits
  • Family therapy sessions
  • Family education programs
  • Discharge planning with family
  • Aftercare support resources
Insurance & Payment

Insurance We Accept

We work with most major insurance providers to ensure treatment is accessible. Our insurance specialists will verify your benefits at no cost to you.

Aetna
In-Network
Blue Cross Blue Shield
In-Network
Cigna
In-Network
United Healthcare
In-Network
Humana
In-Network
Magellan Health
In-Network
Tricare
Military Benefits
Medicare
Federal Program
Medicaid
State Program

Verify Your Insurance in Minutes

Call us now and our insurance specialists will check your coverage immediately — at no cost or obligation to you.

Call (209) 436-1409

What Insurance Typically Covers

Medical Detox
Residential Treatment
Partial Hospitalization (PHP)
Intensive Outpatient (IOP)
Individual Therapy
Group Therapy
Medication Management
Psychiatric Evaluation
Family Therapy
Aftercare Planning
Frequently Asked Questions

Your Questions Answered

Everything you need to know about getting help at Cortex Health in Fremont, CA.

Our medical detox program typically lasts 3 to 7 days, depending on the substance(s) used, the severity of dependence, and your individual medical needs. Our physicians continuously assess your progress and will determine the safest timeline for you.
We offer residential treatment in 30-day, 60-day, and 90-day options. Research consistently shows that longer treatment durations lead to better outcomes. Our clinical team will recommend the duration that best fits your needs during your initial assessment.
Cortex Health treats addiction to alcohol, opioids, heroin, fentanyl, prescription painkillers, cocaine, methamphetamine, benzodiazepines, marijuana, and other substances. We also treat co-occurring behavioral addictions in conjunction with substance use disorders.
Yes. We accept Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Magellan Health, Tricare, Medicare, and Medicaid, along with many other plans. Call us at (209) 436-1409 and our insurance specialists will verify your benefits at no cost.
Yes. Family visits are scheduled on weekends at our Fremont facility. We believe family involvement strengthens recovery, and we also offer family therapy sessions and educational programming throughout the treatment process.
Phone and device use is permitted during designated hours only. This policy helps patients focus on recovery, build real-world coping skills, and engage fully with their treatment program. Specific guidelines will be shared during admission.
Yes. Our medical detox is supervised 24 hours a day, 7 days a week by licensed physicians, nurses, and clinical staff. Medication-assisted treatment (MAT) is available to manage withdrawal symptoms safely and comfortably.
Yes. Our dual diagnosis program provides integrated treatment for co-occurring mental health and substance use disorders. We treat depression, anxiety, PTSD, bipolar disorder, OCD, ADHD, and more, with on-site psychiatric care and medication management.
Recovery is a lifelong journey. After completing your program, our clinical team will work with you on a comprehensive aftercare plan that may include outpatient therapy, support group referrals, sober living housing options, and our alumni community.
Our Fremont campus offers private rooms, gourmet meals prepared by our culinary team, a fitness center, yoga and meditation garden, outdoor recreation areas, a pool, recreation room, art therapy studio, and a dedicated family visiting area.
Simply call us at (209) 436-1409. Our admissions team is available 24/7. You can also reach us by email at [email protected]. We will walk you through everything and can often arrange same-day admission.
Absolutely. All treatment at Cortex Health is protected by HIPAA and federal confidentiality laws (42 CFR Part 2). Your information will never be shared without your explicit written consent.
MAT combines FDA-approved medications (such as buprenorphine, naltrexone, or methadone) with behavioral therapy to treat substance use disorders. It is a highly effective, evidence-based approach that reduces withdrawal symptoms and cravings.
Yes. In most cases, we can arrange same-day admission after your initial assessment and insurance verification. Call (209) 436-1409 to begin the process immediately.
A Partial Hospitalization Program (PHP) provides 25–30 hours of structured treatment per week, typically over 2–4 weeks. An Intensive Outpatient Program (IOP) involves 9–15 hours per week over 8–12 weeks. PHP is more intensive and is typically used as a step-down from residential care.
Yes. Our IOP and standard outpatient programs are designed to accommodate work and school schedules. We offer morning, afternoon, and evening session options to ensure treatment fits your life.
We maintain a low staff-to-patient ratio to ensure personalized, attentive care. Every patient is assigned a dedicated primary therapist and case manager who oversees their treatment plan and progress.
Yes. Aftercare planning begins during treatment, not after. Your clinical team will work with you on discharge planning that includes outpatient referrals, support group recommendations, sober living options, and connection to our alumni program.
Our facility operates in full compliance with California state licensing requirements for addiction treatment facilities. We are committed to meeting the highest standards of clinical care.
Relapse does not mean failure — it is a common part of the recovery process for many people. We take a non-judgmental approach and will work with you to understand what happened and design a more effective treatment plan, potentially including a longer program or dual diagnosis care.

Ready to Begin?

Take the First Step Today

You deserve a life free from addiction. Our team at Cortex Health is ready to help you start that journey. Call us anytime — we’ll take care of everything else.

Call (209) 436-1409 Email Us